Premier Customer Service: Mastering Profitable Relationships


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Schedule
September 6, 2022 || 01:00 PM ET / 10:00 AM PT
Duration
90 Mins
Level
Intermediate
Webinar ID
70150

67 Days Left Register

Providing better, faster service is what will keep your customers coming back.

Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.

Why Should You Attend

By participating, you will be able to even more effectively: 

 » Deliver better, faster service and increase customer satisfaction
 » Learn how to even more effectively manage customer expectations
 » Know what customers expect
 » Increase your credibility with customers—and your value to your organization
 » Manage stressful situations more effectively
 » Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

Would you like to be able to deliver better, faster service and increase customer satisfaction?

How about feeling better equipped to increase your credibility with customers?

What if you could create an effective customer service response plan?

If you answered “yes” to any of these questions, come join us as Chris DeVany leads us through the customer service improvement process, helping you to improve your and your team’s performance! 

Areas Covered in the Session 
 » The benefits of excellent service
 » Focusing on customer service success
 » How excellent customer service benefits everyone
 » Why customer satisfaction is based on perceptions
 » Focusing on customers’ top two expectations to save time and reduce stress
 » Dealing with difficult customers
 » Responding effectively to specific customer behaviors

Who Will Benefit 
 » CEO
 » Senior Vice President
 » Vice President
 » Executive Director
 » Managing Director
 » Regional Vice President
 » Area Supervisor
 » Manager 

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Chris DeVany

Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organizational development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He has been a consultant to government agencies like the Federal Government of the United States, the Royal Government of Saudi Arabia, Government of Canada, Government of Cayman Islands and Her Majesty's Government of the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance. His publications range widely, touching all important aspects, right from ASTD/Performance in Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill, has helped executives, managers and team leaders improve their performance and professional decisions. Chris has been interviewed for various radio and television programs.

He has assisted organizations in merger, acquisitions and facilitated post-merger and acquisition integration. He has also actively been a mentor in developing project management, sales, customer service and marketing strategies, in-bound and out-bound call center programs, training and development management and new hirees. Fostering corporate growth through creative change and innovative initiatives is his forte! He is a Boston University alumnus, with degrees in management studies and organizational behavior.

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