No More Excuses! Unleash the Power of Accountable Communication


Click For Bio
Duration
90 Mins
Level
Intermediate
Webinar ID
70076

In this interactive session attendees will learn how to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held accountable.

Great supervisors have a unique talent for tapping into employees' personal accountability. But teams with low levels of accountability are led by managers who are sloppy about defining roles, assigning ownership of tasks and ensuring individuals deliver results.

When managers haven't mastered this fundamental leadership skill, the consequences can be catastrophic. Projects stall, communication breaks down, people point fingers, morale tanks. And when star employees realize they don't work on a high-performing team, they head for the door.

Why Should You Attend
When communicating goes wrong, from a misunderstanding that leads to a worksite mishap, to a worker taking personal offense to an off-hand remark, both individuals need to face how they contributed to the problem. While our human insecurities drive us into defensiveness and self-justification, everyone involved in a communication problem bears some degree of responsibility. Attend the session to learn how to unleash the power of accountable communication & to boost productivity.
 
Objectives of the Presentation
 » To improve teamwork and efficiency
 » To raise employee productivity
 » To diminish needless interpersonal conflict in the workplace
 
Areas Covered in the Session
 » Recognize the symptoms of an accountability problem by learning what accountability does and doesn't look and sound like
 » Shut down 'blamestorming' and identify the conditions that lead to this destructive behavior
 » Master the power of asking 'accountable questions' 
 » Diagnose and remove common barriers to accountability: ego, fear, perfectionism
 » Strike 'non-accountable' words and phrases from your vocabulary and replace them with 'accountable' words and phrases
 » Teach employees how to acknowledge mistakes and take responsibility without making excuses or sounding weak
 » Assume the important leadership role of 'problem giver'
 
Who Will Benefit
 » Senior HR Professionals
 » HR Analysts 
 » HR Managers and Directors
 » HR Personnel 
 » Employee Relations Professionals
 » Directors
 » Vice Presidents
 » Auditors
 » Managers 
 » Shift Leaders
 » CEOs
 » Supervisors
 » All Employees

Christopher_DeVany.png

Chris DeVany

Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organizational development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He has been a consultant to government agencies like the Federal Government of the United States, the Royal Government of Saudi Arabia, Government of Canada, Government of Cayman Islands and Her Majesty's Government of the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance. His publications range widely, touching all important aspects, right from ASTD/Performance in Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill, has helped executives, managers and team leaders improve their performance and professional decisions. Chris has been interviewed for various radio and television programs.

He has assisted organizations in merger, acquisitions and facilitated post-merger and acquisition integration. He has also actively been a mentor in developing project management, sales, customer service and marketing strategies, in-bound and out-bound call center programs, training and development management and new hirees. Fostering corporate growth through creative change and innovative initiatives is his forte! He is a Boston University alumnus, with degrees in management studies and organizational behavior.

  Webinars By This Keynote Speaker

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Jul 19, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70147

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Aug 16, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70148

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Aug 31, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70149

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Sep 6, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70150

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Sep 13, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70151

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Sep 29, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70152

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Oct 5, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70153

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Oct 19, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70154

Live webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Oct 27, 2022

Duration : 90 Min

01:00 PM ET / 10:00 AM PT

Webinar Id: 70155

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70017

Record webinar
Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70038

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70039

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70040

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70014

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70073

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70074

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70075

Record webinar

Chris DeVany

CEO at Pinnacle Performance Improvement World

Duration : 90 Min

Webinar Id: 70076

Record webinar